Help centre
Answers about orders, delivery, payment and returns.
Orders & tracking
After you order, the shop confirms it, packs it and sends it to your island. You get an email at each step.
Every order is placed from your account, so you will find them all under My Orders. Lost the confirmation email? Use Track Order with the order code from it.
Delivery & fees
| Greater Malé (Malé, Hulhumalé, Villimalé) | MVR 25.00 |
|---|---|
| Other islands | MVR 75.00 |
| Orders over MVR 1,000.00 | Free |
Sellers ship by boat and air to islands across every atoll. Delivery times depend on the ferry and flight schedule to your island.
Choosing your island
Use "Delivering to" at the top of every page to choose the island you shop for, or "Use my location" to find it. You then see what can be delivered there: shops in Malé that send everywhere, and shops on your own island. Sending a gift to family? Change the island first.
Next to it you can switch to "Only shops on your island" to buy from local sellers, or "Show everything". Items a shop cannot deliver to your island are then marked "Doesn't deliver to" your island; you can still collect them if the shop offers pickup. Until you choose an island, everything is shown.
Payment
Pay by card (Visa, Mastercard or American Express) on Bank of Maldives' secure payment page when you place your order. iruali never sees your card details.
Card payment is the only way to pay. We don't take cash on delivery or bank transfers, and delivery staff never ask for payment.
Returns & Exchanges
Something wrong with your order? Contact us within 7 days of delivery with your order number and a photo. We will work it out with the shop: a replacement, an exchange or a refund.
You can cancel an order yourself while it is still pending.
Contact Us
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