Returns, Refunds & Cancellations

1. Cancellation

• While your order is Pending: cancel it yourself from My Orders at no charge. You get a full refund, including delivery.
• Once it is being prepared or has been sent: contact us straight away. We will cancel it if it can still be stopped; otherwise you can return it under section 3.
• Cancelled by us (for example, the item is out of stock or delivery is not possible): full refund, including delivery.
• Card orders that are not paid within 24 hours are cancelled automatically. Nothing is charged.

2. Pre-orders

The product page and checkout show what kind of pre-order an item is, and the days that apply to your order.

• Paid in full: cancel from My Orders until anything in the order has been sent, for a full refund.
• Booking fee: if you cancel, the booking fee is not refunded, because we have ordered the item for you; anything you paid beyond it is refunded. You get everything back, booking fee included, if we cancel, cannot get the item or move the date later, or if the order is later than the number of days shown at checkout.
• Paid once we confirm: you have paid nothing until we confirm, so cancelling before then costs nothing. If we cannot get the item, the order is cancelled. If we confirm and the order is not paid by the date we give you, it is cancelled; once paid, it is like a full-price pre-order.
• If an expected date moves, we email you with a link to cancel.

3. Returns and refunds

• Damaged, faulty, wrong or not as described: tell us within 7 days of delivery with your order number and a photo. We arrange a replacement, an exchange or a full refund, including the delivery fee, and we pay any return delivery.
• Missing items: tell us within 48 hours of delivery. We send the missing items or refund them.
• Change of mind: at our discretion. If we agree, the item must be unused, in its original packaging and returned within 7 days of delivery; the original delivery fee and return delivery are not refunded.
• Order not fulfilled: if we cannot supply or deliver your order, you receive a full refund.

4. Exchanges

If you received the wrong size, colour or variant, or a faulty item, we exchange it for the right one when it is in stock. If it is not, you get a refund.

5. Items that cannot be returned

For health, hygiene and freshness reasons, these items cannot be returned or exchanged unless they arrived damaged, faulty or wrong:

• food, groceries and other perishable goods;
• opened beauty, skincare and personal care products;
• underwear and swimwear;
• items made or altered to your order (custom or personalised items).

6. Refund process

• Card payments are refunded to the original card through Bank of Maldives (BML). Processing time is usually 5–7 business days, depending on your bank.
• We do not refund card payments in cash or to a different card.
• You receive a confirmation when the refund has been started. Loyalty points and vouchers used on a cancelled order are returned to your account.

7. How to request a cancellation, return or refund

Contact us with your order number through any of these channels:

• Online: My Orders. Cancel a pending order, or open a delivered order and choose Request a return to pick the items, give the reason and add a photo.

We reply within 2 business days. You can follow your return in My Orders, and we email you when it is approved and when the refund is sent.

8. Payment disputes

If you believe a charge on your card is incorrect, please contact us within 7 days of the transaction date. We will investigate and respond within 3 business days. If the issue is not resolved, you may raise a dispute with your card issuer.

9. Keep your receipt

Please keep your order confirmation and payment receipt until your order has arrived and you are happy with it. A printable receipt is available for every order in My Orders.

All transactions are in MVR (Maldivian Rufiyaa). No import/export charges or customs duties apply, because all orders are delivered within the Maldives.